SANTA CLARA COUNTY
Hospital Training Resources
The following resources will be used by providers for support in
acclimating to Atrezzo, the provider portal that will be used
for the Inpatient Psychiatric and Crisis Residential Utilization
Review and Authorization process.
Atrezzo Provider Portal Training Resources
“Atrezzo” is the name of Acentra Health's provider portal, which is used by providers to submit utilization review requests. These case requests serve as notification of admission and will allow medical records to be received, stored, and transmitted electronically in compliance with HIPAA and other confidentiality laws.
Santa Clara County will use the provider portal to view case requests, along with all submitted documentation to review approved requests.
Module 1: Atrezzo Account Registration and Administrator Role Training Sessions
The objective of this training session is to setup your organizations account within the Atrezzo Provider Portal by walking step-by-step through the Administrator Registration process. This will include how to manage users within your Atrezzo account.
Who Should Attend: This session will be for the individual designated by each organization, who will be responsible for creating the Atrezzo account for their organization, as well as any identified admin users who will be allowed to add, edit, and remove users within Atrezzo.
If you are going to be the main point of contact for your organization, click the link below to send an email requesting a Module 1 training.
If you are unable to attend a live training, you may view it by following the link below:
Module 2: Request Submission Training Sessions
The objective of this 60-minute training session is to demonstrate how to submit a prior authorization request, upload supporting clinical documentation and viewing determination letters. The session will also demonstrate how to send and receive messages directly in the provider portal.
Who Should Attend: This session is for all hospital users who will have access to the Atrezzo Provider Portal to submit and review authorization requests and clinical documents. Hospitals may identify more than one person as an Atrezzo user and multiple staff may attend this training. Please feel free to forward this email to the staff that you want to attend this training.
- How to Add Additional Documentation to a Submitted Request
- How to Complete A Saved/Unsubmitted Case
- How to Discharge a Case & Submit TAR
- Coming Soon
- How to Request a Revision to a Submitted Case
- How to Request Additional Days to a Submitted Concurrent Case
- Coming Soon
- How to Submit a Concurrent Case Request
- How to Submit a Retrospective Case Request
- Coming Soon
- How to Submit an Administrative Days Case Request
- Coming Soon
- How to View Determination Letter
- How to Add New Users
- How to Edit & Remove Existing Users
- Coming Soon
- How to Manage Reports
- Coming Soon
- How to Manage Users (Add, Edit, & Delete)
- How to Update User Profile
Atrezzo Enhancement Updates
Find video walk throughs of the provider portal enhancements, by date:
8/1/2022 - Enhanced Help Menu Options
7/15/2022 - Enhanced UM Case Display View & Options
Need to setup your county or hospital in Atrezzo?
We are happy to assist with next steps! Email us at CAReviews@kepro.com.